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Excess Flow Valve Notification for Residential Customers

As required by the U.S. Department of Transportation (DOT), you are hereby notified that an excess flow valve ("EFV") which meets the minimum DOT performance standards is available for installation on your natural gas service line. Please note that such a device is not required for the normal, safe operation of your service line, but could help to mitigate the consequences of a service line failure (i.e. break, rupture, etc.).

Safety Benefits

An EFV is a safety device that is designed to automatically stop the flow of natural gas when (if) the flow of gas through the device exceeds a pre-determined rate. The device is normally installed at (near) the service line's connection to the gas distribution main, and protects against the uncontrolled escape of natural gas should the downstream line be broken/severed. It should be noted that these devices generally do not protect against slow leaks such as those caused by corrosion, loose fittings, or leaks beyond the gas meter (house piping).

The use of EFVs has been primarily precipitated by service line incidents caused by accidental digging by excavators. Such incidents account for about 1/3 of the natural gas pipeline incidents in the United States. While the use of an EFV may help to limit the effects/damages of such an incident, the best prevention against such incidents is to ensure that those who may have reason to be excavating on your property, if in Indiana, dial 811 or call the Indiana Underground Plant Protection Service (IUPPS) at 1-800-382-5544 or, if in Ohio, dial 811 or call Ohio Utilities Protection Service (OUPS) at 1-800-362-2764 BEFORE THEY DIG

Installation of an EFV

If you would like to have an EFV installed in an existing residential natural gas service line, we will complete such an installation for $350.00 (if installed in a plastic service line) or $450.00 (if installed in a steel service line). These costs are for labor and material only, and do not include cost(s) associated with paving or landscaping work that may be required following the installation. Such costs, if any, will be the responsibility of the property owner. If the property owner requests and is paying for the installation of EFV, the company shall install the EFV by a mutually agreeable date.

As with any mechanical device, an EFV may malfunction, thereby causing a temporary loss of natural gas service. Should such a malfunction occur within one (1) year of the date of installation, repair or replacement costs will be the responsibility of Ohio Valley Gas. Any need for repair or replacement of an EFV which may occur beyond this one (1) year "warranty" period, will result in time and material charges to the customer of record.

Questions may be addressed to your local Ohio Valley Gas Office.

Safety Information

Safety Information Your safety is a priority to OVG. Find more information here regarding any of these situations:

  • You suspect a gas leak
  • You will be digging
  • You have old gas connectors
  • More!

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Counties Served

Darke, OH | Dearborn | Dubois | Fayette | Franklin | Greene | Jay | Knox | Perry | Pike | Randolph | Ripley | Spencer | Sullivan | Union | Vigo | Wayne
Billing or Service Questions
Portland District
Winchester/UC District
765-584-5501 or
877-853-5501 Toll Free
Connersville District
765-825-1148 or
800-326-1148 Toll Free
Tell City District
812-547-2397 or
877-842-2397 Toll Free
Sullivan District
812-268-6368 or
877-884-6368 Toll Free

OVG Payment Options
Choose any of the following options to securely pay your bill:

  • Automatic Debit
  • Credit/Debit Card
  • eBilling
  • Mail

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Why Natural Gas?

Why Natural Gas?
  • Higher Quality Heat
  • Better Comfort & Lower Cost
  • A Naturally Occuring Energy Source
  • Reliable & Safe
  • Made in the USA


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Minimize Your Bills

Minimize Your Bills Did you know there are simple steps you can take to minimize your gas bill in the winter months?

  • Add Insulation
  • Check Windows & Doors for drafts
  • Inspect Your Equipment

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