What are your office hours?
All of our offices are open Monday through Friday from 7:00 a.m. to 4:00 p.m. local time.
How do I recognize a gas leak?
Although gas leaks are uncommon, you need to be able to recognize them. Some signs are obvious, some are not. Here are the signs to look for when you suspect a leak:
-Gas odor (smells like rotten eggs or sulfur)
-Water bubbling or being blown into the air at a pond, creek or river
-Fire coming from the ground or burning above the ground
-Brown patches in vegetation on or near a gas line
-Dry spot in moist earth
What should I do if I have a gas leak?
If there is a strong gas odor, leave the premises immediately and call or have someone call the local Ohio Valley Gas office and the fire department at 911
- Warn others to stay away
- Avoid using potential ignition sources, such as motor vehicles, telephones (regular or cell), doorbells, or electric switches
-Never try to extinguish a gas fire or operate any pipeline valves
When will I receive my bill?
You will receive a bill for gas service each month. The bill will be due about the same day each month.
What is the number I should call if I'm going to be digging on my property?
CALL BEFORE YOU DIG...It's the law!
Call "811" Before You Dig! At least 72 (48 business hours)hours before you plan to dig.
How can I pay my bill?
We now have several options for paying your gas bill. You can go to our paperless billing and receive your monthly bill via email and pay your bill online, you can sign up for our direct debit plan, you can pay by phone, or stop in at your local Ohio Valley Gas office and pay in person during business hours or use our drop box after hours.
As a new customer, how do I apply for service?
New customers should come to the district office servicing their account. A photo ID is required. To prove credit worthiness, a satisfactory credit reference from a utility company used in the last two years can be provided. Otherwise, depending on your situation, a security deposit may be required. Please plan on 15 minutes to sign up for service. A spouse or partner can apply for service, however we require an authorizing signature for any person listed on the account. If the service is not currently connected, OVG will need to gain access to your residence to test, inspect and turn on the service. Please plan to have someone present when the service is connected.
How do I sign up for a budget plan?
Application can be done over phone, via email or in the district office servicing your account. Budget Billing is based on the last 12 months of usage of the account with the latest known pricing applied. If the account has been inactive or used minimally or is a new service, it is recommended to wait one heating season to enroll in budget billing to accurately set a budget amount
How do I change the name on my account?
Contact your local OVG office to change the name on the account or to have a name removed.
When will my deposit be returned?
Deposits are returned after 12 months of on-time (by the due date) payments. If OVG holds a deposit when your account is disconnected, the deposit is applied to your final account balance. Any remaining credit balance is then refunded.
Do you sell and install water heaters or other gas appliances?
Yes, some gas appliances can be purchased through your local OVG office. Installment payments can be arranged on the monthly gas bills for customers with good credit history with a finance charge applied. Also, incentives are available for installation of gas appliances even if not purchased from OVG. See the Incentive/Rebate section on our website or contact your local office for details.
Why do I receive a bill for gas in the summertime when I'm not using any gas?
You will receive a gas bill each month even if no usage occurred. The minimum bill includes a monthly facilities (service) charge for the service to be active. Certain fixed costs are recovered through the facilities charge. This charge is applied evenly to all customers within the same rate class.
What is the "Service" & "Delivery" charge on my bill?
Monthly Facilities (Service) Charge: This charge recovers certain fixed costs incurred to provide utility service. It is charged evenly to all customers within the same rate class.
Distribution Charge: This is a charge for each Therm of gas used and it increases as gas consumption rises. It recovers the remaining non-gas costs that the monthly facilities charge does not recover. Non-gas costs include the maintenance of our distribution facilities from the transmission lines to your meter. It includes labor, fuel, materials, supplies, insurance, utilities, equipment maintenance, administration, taxes and all other expenses incurred to operate and maintain a natural gas distribution facility.
Can I change my billing due date?
OVG can not alter due dates because we batch bill customers according to their service area. Similar service areas have the same meter reading date, same billing date and, therefore, bills have the same due date. We encourage customers to enroll in budget billing to assist in bill management. This way the amount of the gas bill is known from month to month.