IF YOU SMELL GAS
If you suspect a gas leak:
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Leave the house immediately!
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Don’t use your phone; call your local Ohio Valley Gas District Office or the telephone operator for assistance from a neighbor’s house.
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Don’t light a match.
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Don’t turn on or off any lights.
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Don’t switch on or off anything electrical.
Office Hours and Requests for Service:
Ohio Valley Gas offices are open from 7:00 a.m. to 4:00 p.m. Monday through Friday, except for holidays. Please contact us during these hours for all questions pertaining to billing and other needed services to your premises.
If you need emergency service outside of our normal working hours, please call us at the after-hours telephone number listed for your district. We do not perform routine (non-emergency) service work outside of our normal working hours. All of our telephone calls will be answered by an Ohio Valley Gas employee who is trained to respond to emergency natural gas situations.
When you call us after-hours you will be talking to one of our employees by either a cell phone or over a two-way radio system. The design of the two-way radio system does not allow for both you and our employee to be talking at the same time. After you stop talking there will be a slight pause before you hear our employee begin talking. This system allows us to provide emergency service in the most economical and reliable manner.
What You Need to Know Before you Dig
Cutting a buried utility line can be inconvenient, costly and dangerous. Contact Indiana 811 before doing any digging. Learn more here.
Certain Older Gas Connectors May Be Dangerous
Gas connectors are corrugated metal tubes used to connect gas appliances in your home to fuel gas supply pipes. Some older brass connectors have come apart, causing fires and explosions resulting in deaths and injuries. Learn more here.
Excess Flow Valve Notification for Residential Customers
As required by the U.S. Department of Transportation (DOT), you are hereby notified that an excess flow valve (“EFV”) which meets the minimum DOT performance standards is available for installation on your natural gas service line. Learn more here.
Sewer “Back Up” Problems
Are you experiencing problems from a “backed up” sewer line? Has there been any recent (within the last year or so) utility work completed in your yard or adjacent area? If you answered yes to both questions, click here.
Department of Transportation Notice
The U.S. Department of Transportation (DOT) has adopted Federal DOT CODE 192.16. This rule requires operators of gas service lines who do not maintain buried customer piping to notify their customers of the need to maintain that piping. Read the notice here.