Another cold snap is on its way to the Ohio Valley, and when that happens, reliable natural gas service becomes more than a convenience — it becomes essential. Keeping homes warm, businesses operating, and families safe during winter months is a responsibility we take seriously.
What many customers don’t see is the year-round planning and preparation that happens behind the scenes to ensure our system — and our teams — are ready when temperatures drop and winter weather sets in.
Preparation Starts Long Before Winter
Cold weather readiness doesn’t begin in the days leading up to a cold spell. It begins months — and often years — in advance.
Throughout the year, our teams inspect, maintain, and upgrade our system to ensure it is operating safely and efficiently. This includes:
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Routine pipeline inspections and maintenance
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Equipment testing and preventative repairs
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Leak surveys to identify potential areas of concern.
This proactive approach helps us strengthen our system long before winter weather arrives.
A Local Team, Ready to Respond
One of the strengths of Ohio Valley Gas is our local presence. The people maintaining and operating our system live in the same communities as you. They understand the terrain, the weather patterns, and the unique needs of our customers.
During periods of extreme cold or winter storms, team members are on standby and ready to respond. Whether it’s responding to a service issue, a reported odor, or weather-related damage, our crews are prepared to safely reach customers and restore service as quickly as possible.
How Customers Can Prepare
While Ohio Valley Gas works year-round to prepare our system for winter, customers can take a few simple steps to stay safe and comfortable during cold weather:
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Schedule routine maintenance for your heating system
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Keep snow and debris clear from meters and vents
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Use natural gas appliances safely and as intended
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Know the signs of a gas leak and how to respond
These simple steps help ensure your home remains safe, warm, and efficient throughout the winter season.
Our Commitment to You
Winter weather can be unpredictable, but our commitment is not. We have plans, people, and processes in place to respond when winter conditions create challenges.
Whether it’s bitter cold, heavy snow, or icy conditions, our team is prepared to safely serve you and keep natural gas flowing to the communities we’re proud to call home.
We are committed to being ready — and being there — when you need us most.
