We’re committed to providing you with reliable and safe natural gas service. As a valued customer, it’s important to understand your rights and responsibilities, so you can make the most of your service while helping us maintain a safe and efficient system. We’ve put together key information to ensure you are informed about your role as a customer, as well as the standards we uphold in delivering service to you. This includes everything from billing practices to safety procedures, and more.
To learn more about what you can expect from us and what we ask of you in return, please take a moment to review our Customer Rights and Responsibilities. We believe that clear communication and mutual understanding are essential in providing the best possible service. Click the link below to access the full details on your rights and responsibilities, and feel free to reach out if you have any questions.
Customer Rights and Responsibilities – Indiana
Customer Rights and Responsibilities – Ohio
Other Information
Deposit Requirement
When you apply for residential gas service you will be required to make a cash security deposit unless you can establish credit worthiness by the appropriate method below:
METHOD 1: If you have been a customer of any other utility within the past two years, and,
- Owe no outstanding bills for service rendered by such utility, and
- Did not have during the last 12 consecutive months service was provided, more than two bills which were delinquent to any utility or if service has been rendered for a period of less than 12 months, did not have more than one delinquent bill in such period, and
- Within the last two years did not have service disconnected by a utility for nonpayment of a bill for services rendered by that utility.
METHOD 2: If you have not been a customer of any utility within the past two years and you can meet any two (2) of the following three criteria:
Criteria 1:
- You have been employed by your present employer for two years or more, or
- You have been employed by your present employer for less than two years but have been employed by only one other employer during the past two years, or
- You have been employed by your present employer for less than two years and have had no previous employment due to recently having graduated from high school, college, or other vocational program, or recently have been discharged from military service
Criteria 2:
- You own or are buying your home, or
- You are renting a home or apartment and have lived there for more than two years.
Criteria 3:
- You can furnish a letter from a business or bank indicating that your payments to them have been made on a timely basis.
- A new or additional deposit may be required from a customer who receives disconnect notices for two consecutive months or for any three months within the preceding twelve-month period, or whose service has been disconnected for nonpayment.
