Southeastern Indiana Natural Gas

Effective January 1, 2021 South Eastern Indiana Natural Gas Co., Inc. became a part of the Beynon family portfolio of companies, which includes several natural gas utilities. Mr. Wortman, company founder of South Eastern Indiana Natural Gas Co., Inc., has been a board member of Ohio Valley Gas Corp. (OVG), a Beynon family-owned company, for fourteen years. This change was made in the best interest of our customers and our dedicated employees.

Mr. Wortman and the Beynon family share a dedication to providing safe and reliable natural gas service to customers, providing local support, and being active participants in their local communities. Ohio Valley Gas remains a customer-focused, family owned company to this day.

South Eastern Indiana Natural Gas Co., Inc. remains the natural gas provider for residential, commercial, agricultural and industrial customers and the Milan office remains operating and committed to serving our customers and communities.

This is an exciting time and we look forward to maintaining the trust customers and businesses have in South Eastern Indiana Natural Gas Co., Inc. as we continue providing excellent service and grow in the communities we serve.

For information specific to South Eastern Indiana Natural Gas, see below:

• District Leadership
• Request New Service
• Rights and Responsibilities
• Rates:
  • Residential
  • General
  • Commercial
  • Industrial
  • GCA
• Contact

Deposit Requirements:

When you apply for natural gas service with South Eastern Indiana Natural Gas Co., Inc., you will be required to make a deposit unless you can establish a satisfactory payment history with a regulated utility (natural gas or electric) company with the following method:

• If you have been a customer of any regulated utility within the last two years, and
• You owe no outstanding bills for service
• Did not have during the last 12 consecutive months service was provided, any bills that were delinquent
• Did not have service disconnected for nonpayment of a bill

If the applicant cannot establish a satisfactory payment history with a regulated utility, a deposit will be necessary. The deposit is figured with the following method:

• The deposit will be calculated based on the twelve-month usage for the property.
• The deposit minimum is $200.00.
• If the deposit is $200.00, we will connect the utility service when deposit is received. For a deposit over $200.00, service will be connected once a minimum of half the deposit has been made and a payment agreement for the remaining deposit established.
  • Any deposit on an account will be applied to the account as a credit after twelve consecutive on-time payments; or
  • The deposit will be applied to your final bill when you request to have the natural gas service shut off.

Disconnect Policy:

To request a voluntary disconnection of utility service, please call the office or fill out the disconnect service form under customer service, at least three business days in advance. You will remain responsible for all usage and the related charges until we disconnect the service(s).

South Eastern Indiana Natural Gas Co., Inc. may disconnect your service without prior notice for the following reasons:

• A condition dangerous or hazardous to life, physical safety, or property exists
• An order is issued by the court, the Indiana Utility Regulatory Commission (IURC) or authorized public authority
• Fraudulent or unauthorized use is detected and the utility has reasonable grounds to believe the affected customer is responsible for use
• The utility’s regulating or measuring equipment has been tampered with and the utility has reasonable grounds to believe that the affected customer is responsible for the tampering

South Eastern Indiana Natural Gas Co., Inc. may disconnect service for non-payment of services when:

• Previous balance has not been paid by close of business day on the 17th of the month. Note: A disconnection notice prints on the front of the monthly statement when there is a previous balance and the account is subject to disconnection of service
• A payment agreement with South Eastern Indiana Natural Gas Co., Inc. for a previous balance has not been followed
• A check is returned for payment of a past due balance; in addition a returned check fee will be charged to the account
• All payments must be received by end of business day on the 17th to avoid disconnection if paying the past due amount

When a service order is generated to disconnect service for non payment; a Collection Charge will be applied to the account. Refer to the back of the monthly statement for more details.

If your service has been disconnected, no after-hours reconnections will be preformed. This includes the hours between 5:00 pm and 8:00 am, Monday through Thursday and the weekend from 5:00 pm Friday through 8:00 am Monday. Any holiday office closing is also considered after-hours.

Prior to disconnection we offer a number of payment methods to make the process easier for the customer. Customers who are unable to pay a bill in full should notify our office as soon as possible to discuss options for payment. Agreements may be available to customers who qualify, but only if you contact our office more than 24 hours prior to the due date.

The Indiana Energy Assistance Program (EAP) provides financial assistance to low-income households to maintain utility services during the winter heating months. The program is implemented through Community Action Agencies with outreach offices in every county. Please contact the Community Action Agency in your area to learn about the appropriate funds available and the steps to submitting an application. You can find a link under information for assistance programs and information.

Payment Policy:

All payments received after close of business on the 17th will receive a penalty.

South Eastern Indiana Natural Gas Co., Inc., will no longer accept checks as payment for these specified transactions.

1. If a service order has been issued for disconnection of service and payment has not been received by the due date, payment to maintain service must be made by cash, money order, or credit / debit card.
2. If an account has been shut off for non-payment, all gas charges, deposit and applicable fees to restore the service must be paid by cash, money order, or credit / debit card.
3. If a check is returned unpaid to South Eastern Indiana Natural Gas Co., Inc., from the bank, all charges associated with the returned check must be paid by cash, money order, or credit / debit card.
4. If a customer has more than one check returned to South Eastern Indiana Natural Gas Co., Inc., all future payments must be made by cash, money order, or credit / debit card.

In our continued efforts to keep costs down and maintain lower rates for our customers, we are initiating the new payment policy effective immediately. By not accepting checks in these specified instances where we are exposed to substantial risk of loss, we hope to prevent the transfer of cost related to any such loss to our customer.

If you have any questions regarding this payment policy, please contact the office.

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