Balanced Billing Plan Information

Eligible customers can minimize the impact of higher heating costs in the winter by enrolling in our Balanced Billing Plan. This plan will spread out payments over a 12-month period. For more details read below. To enroll, contact your District Office. 

Revised July, 2025 

1. Plan Availability: An eligible Customer may enroll in the Plan, at any time without a down payment or additional deposit by contacting the District Office in their service area (A security deposit is unrelated to the Plan and will NOT be eliminated by enrollment in the Plan),. The District Office will provide the Customer with an enrollment form showing the monthly payment, to be signed and returned to the District Office. The completed form can be mailed, emailed, or returned in person to the district office.  The Customer will be enrolled in the Plan the next Billing Cycle after the Company’s receipt of the completed enrollment form. 
2. Eligible Customer: An eligible Customer is defined to include non-delinquent accounts that are classified as residential; small commercial (meter size less than 800 scfh), including small farming operations (except for grain drying); public authority, including school corporations; and not-for-profit institutions, including churches.
3. Monthly Payment: The Monthly Payment, under the Plan, will be determined as follows:
   For existing accounts with a twelve-month usage history: The Monthly Payment will be determined by averaging the past twelve months’ usage for the account and pricing this adjusted usage level on the estimated rates forecasted to be in effect during the succeeding twelve months.
   For new accounts or where there is not an existing twelve-month usage history: The Monthly Payment will be determined by establishing an normalization average usage level for a twelve-month period and pricing this usage level on the estimated rates forecasted to be in effect during the succeeding twelve months. We will estimate the annual usage level in our calculations by determining what appliances and other gas uses are in place at your location.
4. Annual Review of Monthly Payment: Upon completion of the June Billing Cycle, which occurs at the end of the month, the Monthly Payment will be reviewed and adjusted, as needed, to reflect the proper Monthly Payment for the succeeding twelve months (July through June). The newly calculated Monthly Payment will become effective with the July Billing Cycle. If the review determines that no change is necessary, then the existing Monthly Payment will be used for the succeeding six months. During extenuating circumstances, such as periods of dramatically fluctuating market prices or base rate adjustments, OVG may adjust the Monthly Payments in January, as well. 
5. Annual “True-Up:” Upon completion of the June Billing cycle, an analysis will be made of the Plan account balance with the assumptions that the June Billing Cycle Monthly Payment will be paid.
   If the Plan account balance is a debit (the Customer owes the Company money) or a credit (the Company owes the Customer money): The balance will be spread over the succeeding twelve months and will be reflected in the revised Monthly Payment, accordingly. 
6. Customer Notices: Customers will be notified by mail prior to the July Billing Cycle advising of the revised Monthly Payment for the succeeding twelve months. In addition, the Customer will be advised as to how the balance was applied to their account. If a semi-annual adjustment to the Monthly Payment is required after the December Billing Cycle, the Customer will be notified by mail, prior to the January Billing Cycle, of the revised Monthly Payment for the succeeding six months.
7. Failure to Make Plan Monthly Payment Prior to Due Date: Customers who fail to make their Monthly Payment on or before the due date, as printed on the natural gas bill can be removed from the Plan after the second late payment within a twelve-month period. Any debit balance will be immediately due and payable in full. Any credit balance will be credited to the Customer’s account and will be applied against their future natural gas bills. Any payment made after the due date is subject to a Late-Payment Charge.
8. Questions: Customers should contact their local District Office at the telephone number shown on their monthly natural gas bill for answers to questions about the Plan.